Strategic decisions
are usually made by top managment these are relatively long term planning decisions that deal with the organization's objectives as a whole and the allocation of resources to achive these objectives.
Tactical or managerial decisions
are made by middle managers, who prepare short-term plans, procedures, and policies with which to begin implementing the organization's long term strategies. MISs provide the primary support at this level, along with some types of DSS
Operational decisions
are made by line managers and operators. These are the day-to-day decisions that aim to keep the organization's operations moving smoothly. TPSs typically capture the operational information relevant for decision making this level.
Pyramin diagram
Strategic System-----------Top Managers
Staff Support------------------------Knowledge workers, Professionals
MAnagerial systems--------------------------------Middle Managers
Operational System-------------------------------------------Line managars, operators
Office automation and Communication system-----------------------Clerical Staff
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